Our Mission

To provide world-class healthcare support services to our clients.

Our Vision

To be the preeminent and preferred healthcare support organization for medical, dental, and optometry practices throughout Texas.

Our Values

Integrity, Service, and Excellence.

Veteran Owned

Healthcare Compliance Readiness (HCR) is a nationally approved PACE Program Provider for FAGD/MAGD Credit. Approval does not imply acceptance by any regulatory authority or AGDendorsement. From 11/1/2021 to 10/31/2024.Provider ID#398441

WHO WE ARE

Healthcare Compliance Readiness (HCR) has over 176 years of combined experience leading people and managing healthcare organizations from those as small as just one provider with a few support staff, to Level 1 trauma hospitals. We are certified in many areas including Human Resources, HIPAA, and Medical Materials & Resources.

Many of our staff members are military medical service veterans and have extensive experience working with government regulatory agencies including the Texas Medical Board, the Texas State Board of Dental Examiners, Health & Human Services (HHS), U.S. Department of Labor, Drug Enforcement Agency, Texas Workforce Commission, Joint Commission, and the Occupational Safety Health Administration (OSHA).

VOLUNTEERING

The HCR team is very involved in community service and strongly believes in giving back by sponsoring Blue Santa toy drives and providing volunteer support to Feed My Starving Children.

MEET OUR TEAM

Frank Lisenbee

Owner & Chief Executive Officer

Frank has over 38 years of experience leading teams and managing healthcare organizations. As a Senior Noncommissioned Officer in the U.S. Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity and interim Command Chief at Wilford Hall Medical Center. Before establishing HCR, Frank also worked as an Occupational Analyst for DoD, Texas and Louisiana District Manager at Ocean Dental, COO at Sole Support, and Practice Director at Health Texas Medical Group. He is a nationally-published author and award-winning speaker, and his many career awards include the Air Force Dental Noncommissioned Officer of the Year. Frank is a graduate of the Air Force Noncommissioned Officers Academy and holds degrees in Dental Sciences, Organizational Management, and Human Resource Management as well as certification as a Senior Professional in Human Resources and HIPAA Professional. He also teaches Leadership & Management for the University of Texas – Small Business Development Center.

Human Resources Department

Jennifer Baugher

Director of Human Resources

With over 28 years of experience in healthcare, human resources, and team leadership, Jennifer has unparalleled skills in nearly every facet of practice management. She joined the Air Force in 1990 as a dental assistant and eventually became a Group Practice Manager for six specialty clinics and a GPR residency. Later, Jennifer also served a special duty assignment as a Leadership Training Instructor. After military retirement, she was the Texas District Manager for a large private dental company before assuming responsibility for 28 clinics as the company’s VP of Clinical Operations. She is a USAF NCO Academy graduate and holds degrees in Dental Sciences and Instructor Technology.

Emily Hernandez

Human Resources Specialist

Born and raised in San Antonio, Emily started her career in customer service at the age of 17. Her first job saw Emily in the restaurant business at the San Antonio Airport where she quickly earned a management role. While there, she implemented numerous changes that boosted customer satisfaction, increased profits, and raised employee morale. It was also during this time, that Emily fine-tuned her exceptional people skills and ability to handle multiple projects with both ease and accuracy. With a heart for family and over a decade of customer service experience, Emily has a passion for helping others succeed…a passion that is right at home with HCR and the wonderful clients we serve.

Elex Aguilar

Human Resources Specialist

A customer service expert, Elex learned about hospitality and taking care of others in her native San Antonio. She honed her people skills as a Front Desk Concierge for 8 years where making and maintaining relationships was the lifeblood of the business. Elex also spent a large part of her career in the corporate world as an Office Administration professional where she handled everything from electronic file maintenance, business schedules, and office correspondence, to managing financial transactions and billing inquiries. Her unique talent for customer engagement and ability to manage multiple projects flawlessly have made her a valued asset on the HCR team. Elex is tri-lingual and speaks fluent English, Spanish, and Japanese.

Compliance Department

Clint Lochabay

Director of Compliance

A native of Dallas, Texas, Clint retired from the U.S. Army after 21 years of service as a dental professional and a healthcare services recruiter. During his career, he served in numerous senior leadership positions managing soldiers, civilian service employees, and federal contractors in both the continental United States and at overseas locations. After retirement, Clint managed health services recruiting department for a government contract recruiting firm and later served as the Office Manager for a multi-office, multi-specialty practice in San Antonio, Texas. Clint graduated from Purdue University Global with a degree in Health Sciences. Clint Lochabay now operates and manages our Compliance Department at HCR.

Santana Dietzman

Compliance Specialist

Originally from rural Michigan, Santana has called San Antonio home for the last 18 years. She served for 12 years as an Air Force dental assistant at Lackland AFB, Texas where she worked in every dental specialty including Endodontics, Periodontics, Orthodontics, Prosthodontics, Oral Surgery, and Advanced Education in General Dentistry. Santana was later promoted to a leadership position in the Infection Control department at the Post-Graduate Residency Training Center where she helped re-write the Air Force Dental Assistants Career Development Course and produced training videos for distribution to 88 Air Force dental clinics across the globe. She holds a degree in Arts from San Antonio College and is a Registered Dental Assistant.

Steve Matthews

Compliance Specialist

Steve’s professional career paths are both extensive and varied. He joined the Air Force in 1986 as an aircraft mechanic before cross-training into the dental career field. Steve held positions including Noncommissioned Officer-in-charge of Infection Control, Dental Supply, and the Airman & Family Readiness Center before retiring. After transitioning from the military, he worked as an oral surgery technician, marketing specialist, dental office manager, and most recently, as Practice Director at a large primary care group. Steve holds a degree in Dental Technology and is a BLS-certified instructor. Steve Matthews is now one of our valued HCR compliance specialists.

Marketing Department

Deandra Muniz

Marketing Manager

Deandra earned a Bachelor of Science with a concentration in Visualization from Texas A&M University in College Station, TX. After graduation, she moved back to her hometown of San Antonio, TX to fulfill her dream of becoming a graphic designer in marketing. Deandra has been an exemplary student and has been involved in art, design, and problem-solving activities all of her life; winning local art competitions and competing in state. Since graduation, she has focused on freelance graphic arts and marketing roles with small businesses located in Texas. She takes pride in helping others succeed and is motivated to teach others. Deandra Muniz currently serves as Marketing Manager at HCR and also teaches Marketing & Business Development for the University of Texas – Small Business Development Center.

Insurance Billing Department

Paula Jonsson

Director of Insurance Billing

Born and raised in San Antonio, Texas, this extraordinary leader is passionate about high process efficiency, exceptional duty performance, and most of all, exemplary customer service. A healthcare professional since 1997, Paula has served in many leadership roles including Office Manager and District Manager at several national dental organizations. As a former Director of Operations overseeing numerous geographically separate office locations, she has extensive experience in the areas of front office operations, insurance billing, accounts payable/receivable, regulatory compliance, and marketing. Paula’s engaging personality and optimistic outlook is central to motivating any team!