Treatment Coordinator Training

Earn 4 Hours of CE Credit

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Course Overview

You work at a beautiful practice, you provide top quality care, and you have a solid marketing plan…but you’re not making money! WHY? Your patients are not moving forward with the treatment you recommend. That’s where a skilled Treatment Coordinator comes in. Successfully “selling” doesn’t come naturally to most people; it is a learned skill that must be taught by an experienced instructor and practiced to perfection. This 8-hour CE credit course is designed to teach coordinators how to engage patients effectively, skillfully present treatment options, and ultimately how to “close the deal”. During the class, students will participate in real-life scenarios and present /“sell” treatment plans to mock patients. They will be guided on their performance by our skilled professionals.

Objectives

This training is designed to enhance the Treatment Coordinator’s effectiveness in securing and planning the delivery of oral healthcare services. Course attendees will learn to describe and explain treatment options with patients, define costs associated with different treatment plans, propose and plan a treatment schedule with the patient, and formulate payment plans with patient.

Instructor

Frank has over 38 years of experience leading teams and managing healthcare organizations. As a Senior Noncommissioned Officer in the U.S. Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity and interim Command Chief at Wilford Hall Medical Center. Before establishing HCR, Frank also worked as an Occupational Analyst for DoD, Texas and Louisiana District Manager at Ocean Dental, COO at Sole Support, and Practice Director at Health Texas Medical Group. He is a nationally-published author and award-winning speaker, and his many career awards include the Air Force Dental Noncommissioned Officer of the Year. Frank is a graduate of the Air Force Noncommissioned Officers Academy and holds degrees in Dental Sciences, Organizational Management, and Human Resource Management as well as certification as a Senior Professional in Human Resources and HIPAA Professional. He also teaches Leadership & Management for the University of Texas – Small Business Development Center.